69x Privacy Policy — Your Data, Your Rights

1 Introduction

69x operates an online gaming and sports betting platform serving players in Pakistan. When you use our services — whether you are placing a bet on a PSL cricket match, spinning a slot game, making a PKR deposit via JazzCash or browsing the live casino lobby — certain information about you and your activity is generated and processed.

This Privacy Policy explains what that information is, why we need it, how it is stored and protected, and what choices you have regarding your personal data. We have written this document in plain English because we believe you deserve to understand exactly how your information is handled — not wade through pages of inaccessible legal text.

This policy should be read alongside our Terms and Conditions, which form the broader agreement governing your use of 69x. Where there is any conflict between the two documents, the Terms and Conditions take precedence on matters of account usage, and this Privacy Policy takes precedence specifically on matters of data handling.

2 Data We Collect

The categories of personal data we collect at 69x fall into the following groups:

We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs or health information. The only exception is where you voluntarily disclose a health-related concern in the context of a responsible gaming request — in which case that information is handled with the highest level of care and used solely to action your request.

3 How We Collect Your Data

69x collects your personal data through the following channels:

• Direct input: Information you provide when registering an account, completing identity verification, contacting support or updating your profile settings.
• Transactional activity: Data generated automatically when you make a PKR deposit, request a withdrawal, claim a bonus or complete any financial transaction on the platform.
• Gameplay activity: Records created as you play slot games, place sports bets on cricket or PSL matches, use live casino tables or participate in bingo rounds.
• Cookies and tracking technologies: Automatically collected data about your browser session, device and on-site behaviour. See Section 7 for full details.
• Third-party payment processors: Confirmation data received from JazzCash, Easypaisa, Raast and bank payment gateways after a transaction is processed.
• Security systems: Logs generated by our fraud detection, anti-bot and account security tools as part of normal platform protection.

4 How We Use Your Data

Every piece of data we hold about you is used for a specific, legitimate purpose. Here is a breakdown of what we do with your information:

• Account operation: Managing your registration, login, balance, transaction history and account settings.
• Payment processing: Crediting PKR deposits to your account, processing withdrawal requests, verifying payment method ownership and maintaining transaction records.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 18 and that your account details are genuine.
• Fraud and security: Detecting suspicious login activity, identifying duplicate accounts, preventing bonus abuse and protecting against financial crime.
• Customer support: Responding to your enquiries, resolving disputes, processing responsible gaming requests and communicating important account notifications.
• Platform improvement: Understanding how players use the 69x app and website so we can make it faster, easier to navigate and more enjoyable.
• Responsible gaming: Monitoring gameplay patterns for signs of problematic behaviour and actioning self-exclusion or limit requests.
• Legal and compliance: Retaining records as required by our internal compliance framework and responding to legitimate legal requests.

We do not use your data for automated decision-making that produces significant legal effects without human review. If a decision about your account — such as a restriction or closure — is triggered by an automated flag, it is reviewed by a member of the 69x team before being finalised.

5 Sharing Your Data

69x does not sell your personal data. We share it only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, the necessary transaction data is shared with your chosen payment provider — JazzCash, Easypaisa, Raast or your bank — to complete the transaction. These providers handle your payment data under their own privacy and security standards.
• Game software providers: To serve you games, your session data (such as account token and stake amounts) is shared with the third-party game studios whose titles appear in the 69x lobby. These providers do not receive your personal identity information.
• Fraud and security partners: Anonymised or pseudonymised technical data may be shared with security service providers to identify suspicious patterns, block bots and protect the platform from abuse.
• Legal obligations: If we receive a lawful request from a relevant authority that meets the required legal standard, we may be required to disclose specific account or transaction data. We will not volunteer information beyond what is strictly requested.
• Business transfers: In the event of a merger, acquisition or sale of the 69x business, your data may transfer to the new entity, which would be required to honour this Privacy Policy or notify you of any material changes.

6 Payment Data and PKR Transactions

All financial transactions at 69x are conducted in Pakistani Rupees (PKR). We support deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer, debit cards and other supported mobile wallets. When you initiate a transaction, the following data is recorded on our systems:

• Transaction type (deposit or withdrawal)
• Amount in PKR
• Payment method category (e.g., mobile wallet, bank transfer)
• Transaction timestamp and reference number
• Transaction status (pending, completed, failed, reversed)

We do not store full payment card numbers, mobile wallet PINs or bank account passwords. Sensitive authentication credentials used during payment are handled entirely by the relevant payment gateway and never pass through or are stored on 69x servers.

Transaction records are retained for a period consistent with our compliance obligations. This data is used to resolve payment disputes, process reversal requests and maintain accurate account balance histories. It is not used for marketing profiling.

7 Cookies and Tracking Technologies

69x uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a plain breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and security tokens that protect your account during a session. You cannot opt out of essential cookies without also opting out of using the platform.
• Functional cookies: Remember your preferences such as language settings, preferred odds format and game lobby filters so you do not have to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players use the site — which pages are visited most, where users drop off in a registration flow, how long sessions last. This data helps us improve the platform. It is not linked to your personal identity.
• Security cookies: Used by our fraud and bot-detection systems to distinguish legitimate players from automated scripts.

We do not use advertising or retargeting cookies. 69x does not allow third-party ad networks to place cookies on your device through our platform. You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not affect your ability to play or make transactions, but some personalisation features may not work correctly.

8 Data Retention

We retain your personal data only for as long as it is necessary for the purposes described in this policy. The general retention approach at 69x is as follows:

• Active account data: Retained for the full duration that your account is active and for a defined period after account closure to allow for dispute resolution and audit purposes.
• Transaction records: Financial transaction data including PKR deposits, withdrawals and bonuses is retained for the period required by our internal compliance framework, typically several years, to allow for dispute resolution.
• Gameplay logs: Retained for a defined period after your last activity to support responsible gaming review, dispute resolution and fraud investigation if required.
• Support correspondence: Records of support tickets, chat logs and email correspondence are retained for a reasonable period to provide context for ongoing or future enquiries.
• Deleted accounts: When you request account deletion, we remove or anonymise your personal data within a reasonable timeframe, retaining only what is required for legal or compliance reasons in a non-identifiable form where possible.

When data is no longer required, it is securely deleted or permanently anonymised so it can no longer be linked back to you.

9 Security Measures

Protecting your personal and financial data is something we invest in seriously at 69x. The security measures we have in place include:

• TLS encryption: All data exchanged between your device and our servers is encrypted in transit using current TLS standards.
• Encrypted storage: Sensitive data fields including passwords and identity documents are stored in encrypted form. Passwords are hashed using modern algorithms and are never stored in plain text.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff with access to sensitive data undergo security training and are bound by confidentiality obligations.
• Session security: Active sessions time out after a period of inactivity. Suspicious login attempts trigger account alerts and may result in temporary access holds pending verification.
• Fraud detection: Automated systems monitor account activity in real time for patterns that suggest fraudulent behaviour, account takeover attempts or unusual transaction activity.
• Security reviews: We conduct periodic internal reviews of our data handling and security practices to identify and address any gaps.

While we take every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong unique password, enable two-factor authentication and never share your login credentials with anyone, including people claiming to represent 69x support.

10 Your Rights Over Your Data

You have meaningful rights over the personal data 69x holds about you. Here is what you can ask for and how to exercise each right: